Chatbot
In large industrial companies, the movement of goods is constant. The flow of people is very high, including drivers, security, receptionists, administrative staff, and more.
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The work of the drivers who appear at the gates to deliver the documentation and validate the loading or unloading of goods and the steps to be followed, today it is sought to be automated, especially to avoid contacts that may represent a risk due to the pandemic.
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In this we have been working for one of our clients in the industrial-metallurgical sector, for which we have created a chatbot for attention and automation of the delivery or dispatch of goods on site.
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The communication that was previously carried out between the operators or access supervisors and the drivers, today is carried out between the chatbot and the drivers, which allows automating and digitizing the process of reception, validation of information and indications within the face area or delivery.
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The objectives are:
The main objectives of the project are:
– maximize the social distancing of drivers with company personnel
– digitize the process in logistics operations by automating all possible steps of the process
– have a two-way communication channel between drivers and supervisors in real time
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The implementation of an attention chatbot was the chosen mechanism to fulfill the primary objectives and obtain other benefits.聽Read more…