Care and management processes
The Communications Services Regulatory Unit (URSEC for its abbreviation in Spanish) is responsible for the regulation and control of activities related to telecommunications and postal services.
Relieve, design and implement with APIA BPMS the set of processes of the organization, which include: resolution projects, report and resolution relationship, allocation of frequencies and postal services, allocation of broadcasting and TV for subscribers, notifications, approvals, import certificates, inspection and monitoring, with special emphasis on the time controls of the different processes.
As part of the project, different trainings were carried out to the specific areas related to each process.
The project was carried out through the consulting firm Deloitte.