Talleres Lucas
As Statum’s technological partner for its BPMS Apia, we are working together with a Chilean company, a leader in oil-hydraulic solutions, to carry out the process of digitalization and automation of its processes.
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This is Talleres Lucas, a company with more than 60 years, with a presence in several cities in Chile (Antofagasta, Copiap贸, Santiago and Concepci贸n), focused on meeting the needs of the mining, forestry, construction, industrial, fishing and agricultural markets.
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聽Being a leader in their sector, they have a high demand for services and products. For this reason, having a tool that streamlines many of the processes such as orders, purchases, budgets, is essential. Above all, when it comes to a company that has several branches in the country, so that all the processes that are carried out can be optimized in real time from anywhere.
Talleres Lucas carried out the development of several of its processes and contacted us as a partner of the tool, to be able to provide support in its current implementation and support them in the new developments that they have in their portfolio to continue with the digitalization of their internal processes.聽
The main objectives of these developments carried out by the company are:
- Better control over ordered analyzes and quantity.
- Better visibility of pending orders to be able to improve priority.
- Information structuring.
- Savings in time for receiving orders and checking information.
- Availability of information in real time, order delay.
- Service agents can access a master repository of all order-related information, view a global view of the entire order lifecycle, and process cancellations, returns, billing, reshipments, refunds, and discounts.