A few months ago we started working with a French company dedicated to IT development and consulting, to join forces with their work teams. One of the first projects we worked on consisted of the development of a conversational chatbot for one of its clients, a generalist digital services company that supports its clients in the implementation of their information system. Specifically, it advises and assists its clients in the implementation of “help desk” and support services for users.
In this context, and in order to offer a differentiating offer, the company has identified the opportunity to develop a “chatbot” software that can complement the services provided through human intervention.
This allows users to connect to the bot, open a support ticket, or check their already open tickets.
For its development Microsoft technologies were used, in this case Microsoft Bot Framework
The main objectives of the project are:
The implementation of an attention chatbot was the chosen mechanism to fulfill the primary objectives and obtain other benefits.
Microsoft Bot Framework, the technology of choice:
Bot Framework Composer allows you to create chatbots without having to write code. Bot Framework Composer, which is available for Windows, MacOS, Linux, and as a web-based component, allows users to create and export Bot Framework skills and / or Composer assets, such as Language Comprehension Service (LUIS) from Microsoft and QnA Maker, which can connect to other bots.